The truth of the matter is that CenturyLink just doesn’t care!

On Dec. 6, 2015, during the power outage that occurred at approximately 7:15 p.m., I had the misfortune to fall down a flight of 10 stairs. My hardwired phone was already plugged in – in anticipation of a power loss – but when I recovered enough and tried to dial 911 I had no dial tone.

This is not the first time I have had no dial tone in the Rosario area. Approximately two weeks later I called Century Link, using the information published on page 3 of the directory, to let them know their batteries were not functioning. After getting jerked around for a while explaining and again explaining the problem, she said I would have to talk to one of their technicians.

Eventually, I explained the problem to their technician and the line immediately went dead – he must have heard it all before, because he hung up on me! Since then, I have filed a complaint with the Washington Utilities and Transportation Commission who promised to investigate and get back to me.

I encourage anyone who has experienced this problem to contact the Washington Utilities and Transportation Commission.

Bruce L. Heller

Orcas Island