San Juan County dispatchers recognized for exemplary performance

  • Mon Oct 7th, 2019 10:13am
  • News

On July 4, 2018, San Juan County 911 received a report of a victim falling 40 feet down a rocky bluff on Obstruction Island and into the water. That call launched a prolonged and complex rescue that involved multiple agencies, presented numerous challenges, and recently led to the San Juan County Dispatch team receiving the 2019 Washington State Telecommunicator Team of the Year Award from the Washington Chapter of the Association of Public Safety Communications Officials and the National Emergency Number Association.

Sheriff Ron Krebs marvels at the difficulties faced, “This was at night in a remote location with limited radio communications, poor access and a critically injured patient — all on one of our busiest days of the year. It’s really a testament to our 911 staff and our first responders that this call ended up with a positive outcome.”

The call first went to Whatcom County 911 but was quickly routed to San Juan County Dispatch in the Sheriff’s Office in Friday Harbor. The patient was critically injured and had stopped breathing. The Dispatcher advised the reporting party to initiate CPR, with instructions being relayed by voice to those providing aid at the water’s edge. The initial call lasted for nearly 50 minutes until the arrival of Orcas Island Fire and Rescue staff by boat. Dispatch Supervisor Robin DeLaZerda, Stephanie Katzenjammer and Nick Wainwright were all on duty at the time.

DeLaZerda said, “Eventually the patient was stabilized and lifted by Coast Guard helicopter to Bellingham and survived multiple serious injuries. This was a tense and involved rescue, and it’s an honor for our staff to be recognized like this. Much of the good work they do goes unnoticed, so this is a nice opportunity for us to pause and reflect on why what we do matters so much.”

Sheriff Krebs echoed that sentiment, “The Orcas Fire and Rescue personnel were critical. The citizens who assisted were amazing. The Coast Guard was vital. And the dispatchers who coordinated and managed it all, they really gave it their all and I’m delighted to see them recognized.”

Dispatcher Nick Wainwright said, “It is interesting to share this story with fellow dispatchers from across Washington. The challenges we face in the islands are unique and this call, in particular, was hard. We just did what we were trained to do. I’m glad it turned out well, that’s the most important thing- but it is nice for us to get this recognition. It reflects well on our whole program.”

A San Juan County Dispatch representative will be traveling to the annual WA APCO/NENA conference in October to accept the award.